AuditConfirmations Common Issues

How do I know who to send receivable confirmations to?

Your client will be able to suggest a responder at their customer’s company. As the auditor, you should confirm the responder similar to how you would do so with the paper confirmation process. Verify the responder’s email address is their proper company email address and that they are person authorized to answer a question on one of their company’s payables.

How do I know who to send bank confirmations to?

Banks supported by electronic alternative confirmations will be queried directly, you simply select the bank.

Similar to receivables responders (above), your client will be able to suggest the appropriate contact for standard bank confirmations. As the auditor, you should confirm the responder similar to how you would do so with the paper confirmation process. Verify the responder’s email address is their proper company email address and that they are the person authorized to answer a question on their client’s account balances.

A bank rejected my confirmation request. Now what?

Let us know what happened and we will credit your account.

A client or responder is having problems. What do I do?

It is often easiest to have the client or responder contact us directly and we will work with them to resolve the issue.