AuditConfirmations Common Issues

How do I know who to send receivable confirmations to?

Your client will be able to suggest a responder at their customer’s company. As the auditor, you should confirm the responder similar to how you would do so with the paper confirmation process. Verify the responder’s email address is their proper company email address and that they are person appropriate to answer a question on one of their company’s payables. From there, AuditConfirmations analytical fraud monitoring controls will verify the response.

How do I know who to send bank confirmations to?

Banks supported by automated confirmations will be queried directly, you simply select the bank.

Similar to receivables responders (above), your client will be able to suggest the appropriate bank contact standard electronic confirmations. As the auditor, you should confirm the responder similar to how you would do so with the paper confirmation process. Verify the responder’s email address is their proper company email address and that they are person appropriate to answer a question on their client’s account balances. From there, AuditConfirmations analytical fraud monitoring controls will verify the response.

How do I find out if the bank will respond to standard electronic confirmations?

Not every banker at every bank will respond to AuditConfirmations.com confirmation requests. The response rate typically depends on the internal policies of the given bank. If you have questions about a particular bank, contact us, and we will let you know what we typically see and recommend another confirmation process/service if that is a better fit for your confirmation needs.

A bank rejected my confirmation request. Now what?

Let us know what happened and we will credit your account.

A client or responder is having problems. What do I do?

It is often easiest to have the client contact or responder contact us directly and we will work with them to resolve the issue.