Most Common Issues

How do I know who to send receivable confirmations to?

Your client will be able to suggest a responder at their customer’s company. As the auditor, you should confirm the responder similar to how you would do so with the paper confirmation process. Verify the responder’s email address is their proper company email address and that they are person appropriate to answer a question on one of their company’s payables.


How do I know who to send bank confirmations to?

Banks supported by alternative procedure to confirmations will be queried directly, you simply select the bank. The response will come directly from the bank’s systems.

For standard bank confirmations, similar to receivables responders (above), your client will be able to suggest the appropriate bank contact. As the auditor, you should confirm the responder similar to how you would do so with the paper confirmation process. Verify the responder’s email address is their proper company email address and that they are the person appropriate to answer a question on their client’s account balances.


How do I find out if the bank will respond to standard electronic confirmations?

Hundredes of banks are directly supported by the alternative procedure service. As for banks not supported by the alternative procedure service, not every banker at every bank will respond to AuditConfirmations.com confirmation requests. The response rate typically depends on the internal policies of the given bank. If you have questions about a particular bank, contact us, and we will let you know what we typically see and recommend another confirmation process/service if that is a better fit for your confirmation needs.


How far back can I do an alternative procedure to a confirmation?

The best way to do alternative procedure requests is to work with the client and set them up in the system prior to the balance sheet date (e.g. prior to year-end close and busy season) and then just wait to receive the completed alternative procedure requests the morning after the balance sheet date.

In the event you have not done them ahead of time, the system will provide balances going back as far as that particular bank’s systems will provide us the data. For most banks this ranges from 45-90 days back. If you try an alternative procedure request and receive a message that the balance is too far in the past, you can use a standard electronic confirmation to get the help of a bank employee to look into historical records.
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